At Solbest Vacation Homes, we are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services, in compliance with applicable data protection laws in the United Arab Emirates (UAE) and international regulations.
1. Information We Collect
We may collect the following types of information:
- Personal Information: This includes your name, email address, phone number, payment details, and any other information provided during booking or inquiries.
- Usage Data: Information on how you interact with our website, including your IP address, browser type, pages visited, and other analytics.
- Cookies & Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience and analyze website traffic.
2. How We Use Your Information
We use the information collected for the following purposes:
- Booking & Customer Support: To process reservations, manage bookings, and provide customer service.
- Communication: To send updates, promotional offers, and respond to your inquiries via email, phone, or other communication channels.
- Service Improvement: To analyze user preferences and enhance our website and services.
- Legal Compliance: To comply with legal obligations and regulatory requirements.
3. Information Sharing
We do not sell or trade your personal information. However, we may share your data in the following circumstances:
- Service Providers: With trusted third-party providers who assist in website operations, payment processing, and other business functions.
- Legal Obligations: If required by law or in response to legal requests.
4. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of online transmission or storage is entirely secure.
5. Compliance with Data Protection Laws
We comply with data protection laws in the UAE. Additionally, we adhere to the
General Data Protection Regulation (GDPR) for EU users and the
California Consumer Privacy Act (CCPA) for California residents.
6. Cross-Border Data Transfers
Your personal information may be processed in countries outside your own. We ensure that such transfers comply with applicable data protection laws and maintain the same level of security required by UAE, EU, or relevant regulations.
7. Your Rights
You have the right to:
- Access & Update: Request access to or corrections of your personal data.
- Opt-Out: Unsubscribe from marketing communications at any time.
- Request Deletion: Ask for your personal information to be deleted, subject to legal obligations.
8. Cookies & Tracking
Our website uses cookies to enhance your experience. You can manage your cookie preferences through your browser settings. Note that disabling cookies may impact website functionality.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy policies or practices and encourage you to review them before sharing personal information.
10. Data Breach Notification
In the unlikely event of a data breach, we will notify affected users in accordance with legal requirements and take immediate measures to mitigate risks.
11. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law. Upon request for deletion, we will securely erase or anonymize your data, except where retention is legally required.
12. Changes to This Privacy Policy
We may update this policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review the policy periodically.
Contact Us
For any questions or concerns regarding this Privacy Policy or our data practices, please contact us at: office@solbest.ae
